29 December 2022
According to multiple analyst estimates, a majority of data (from 80% to 90%) is unstructured information. Most of it is generated from conversations with customer…
Category: Sentiment/Text Analysis
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20 September 2022The last few years have witnessed a lot of changes to the call center and customer experience landscape. In particular, call center technology trends have… -
7 June 2022Today’s company leaders and marketing professionals face the challenging task of uncovering how customers truly feel about products, services, and brands. Doing that becomes less… -
12 May 2022AI makes headlines with robots and driverless cars. Data-related AI tools, like customer feedback analytics solutions and process automation, don’t get the same press coverage.… -
18 April 2022The modern customer-centric business world is no longer about simply understanding your customer – it is about being able to predict customer actions before they… -
3 November 2021NLP, or Natural Language Processing, is being hailed as one of the most innovative and dramatic ways that the learning and education world will be…