29 December 2022
According to multiple analyst estimates, a majority of data (from 80% to 90%) is unstructured information. Most of it is generated from conversations with customer…
Category: Sentiment/Text Analysis
20 September 2022The last few years have witnessed a lot of changes to the call center and customer experience landscape. In particular, call center technology trends have…
7 June 2022Today’s company leaders and marketing professionals face the challenging task of uncovering how customers truly feel about products, services, and brands. Doing that becomes less…
12 May 2022AI makes headlines with robots and driverless cars. Data-related AI tools, like customer feedback analytics solutions and process automation, don’t get the same press coverage.…
18 April 2022The modern customer-centric business world is no longer about simply understanding your customer – it is about being able to predict customer actions before they…
3 November 2021NLP, or Natural Language Processing, is being hailed as one of the most innovative and dramatic ways that the learning and education world will be…