21 March 2023
In recent years, we experienced numerous breakthroughs when it comes to using artificial intelligence (AI) in various areas of business and people’s lives. One of…
Category: Generative AI/NLP
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2 February 2023Artificial intelligence (AI) is a remarkably versatile technology, offering many specific use cases for businesses looking to capitalize on their data. One of the most… -
29 December 2022According to multiple analyst estimates, a majority of data (from 80% to 90%) is unstructured information. Most of it is generated from conversations with customer… -
20 September 2022The last few years have witnessed a lot of changes to the call center and customer experience landscape. In particular, call center technology trends have… -
7 June 2022Today’s company leaders and marketing professionals face the challenging task of uncovering how customers truly feel about products, services, and brands. Doing that becomes less…