Customer Experience Consulting Services

Make your customer experience services your strongest competitive advantage

Improving customer experience and creating new and engaging ways of interaction with customers – this is today’s number one priority for your company to grow and succeed.

InData Labs, a customer experience consulting firm, harnesses the power of AI and machine learning technologies with a view to implement the cutting-edge approach to ensuring exceptional customer experience.

We ease the adoption and uses of predictive analytics, text/sentiment analysis, AI & machine learning-led models for customer analytics. We offer AI consulting services and custom solutions that aid our clients in gaining knowledge of the needs and behavior of their prospects and loyal users. With a five-start custom-made solution at their disposal, our clients can turn customer experience in their main advantage over competitors.

Global State of CX

  • By 2035, AI technologies are projected to increase business productivity by up to 40%.
  • Eight out of 10 businesses have already implemented or are planning to adopt AI as a customer service solution by 2020.
  • United States businesses are losing $75 billion per year through poor customer service.

Our AI-Driven Customer Experience Consulting Services

  • Churn Prediction and Customer Retention with AI
  • Behavior-based Audience Segmentation
  • AI-based Recommendation Systems
  • AI Strategy Development
  • AI-driven Customer Journey Analysis
  • AI-driven Predictive Personalization
  • AI-powered Customer Engagement Solutions Development
  • AI-enabled Conversational Process Automation

Data Science Techniques We Apply

  • advanced data analysis
    Advanced Data Analysis
  • icon cost
    Predictive Analytics Solutions
  • icon five stars
    Automated Review Collection and Analysis Engine
  • fraud detection
    Fraud Detection
  • recommendation engine
    Recommendation Engines
  • icon vision
    Computer Vision and Visual Search
  • data capture
    Data Capture, Extraction, and Processing
  • nlp icon
    Text Analysis and Natural Language Processing


The InData Labs’ team is ready to design, implement, and integrate custom AI systems. We offer transformative power that adds value to our clients’ businesses and helps improve customer experience across different industries.
  • energy
    Energy &
  • finance
  • logistics
  • retail
  • entertainment
  • pharma

Why Implementing Artificial Intelligence to Improve CX

customer needs
Deep Dive Into Customer Needs

Implementing AI allows you to extract massive amounts of data from multiple sources. With the help of comprehensive data, you will be able to understand the behavior of your customers better and offer them the most relevant goods and services.

Personalization! Personalization!

AI helps you enhance data-driven opportunities and multiply the uses of data to revamp your existing practices.
With AI, you can go one step further in creating unique and personalized experiences for every single customer based on user historical data and behavior.

smart interactions
Smart Interactions With Customers

With the aid of an AI-led solution, not a single customer interaction or conversation will happen in isolation.
You can turn collected data on interactions into rich datasets to work with across multiple databases. Data-based advice on improvement actions will help you promote your business forward.

efficient human interactions
Increasingly Efficient Human Interactions

Good customer experience requires investing a lot of effort.
You need to shift focus from routine and repetitive tasks on meaningful and unique operations.
By opting for AI technology, you enable long-lasting cooperation more customer-centered, need-focused, and fruitful for customers.

Why You Need InData Labs for Customer Experience Consulting

  • We are a cross-functional team of 30+ experts in Data Science and Machine Learning ready to assist with your business specific needs.
  • We do our best and always strive to find the most suitable, innovative, and cutting-edge technologies tailored to meet your business-specific needs.
  • Our team stick with a collaborative and communicative approach throughout the cooperation with every our client.
  • InData Labs has 5+ years of proven experience in CX automation.
  • We do our work with inspiration and create solutions based on a thought-out strategy and carefully selected data.
  • We have certified agile experts in our midst.
tablet with graphic

Want to Enhance Your CX Services and Grow Your Business?

Exceptional CX is a key to success and growth. Drop us a line if you want to enhance your CX services and gain a competitive edge.

Our team will be happy to help you improve your business efficiency. Whether you need the aid of expert consultants or want to enhance your customer experience management software, we are here to help you!

Customer Success
customer churn
Customer Churn Prediction Software for Online Sports Betting Company

InData Labs team worked with Sports betting company that is regarded as a reliable company that strives to create a long-term association with each customer.

Our task was to reduce customer churn on a betting platform.
Working closely with client’s team, we delivered a solution that allows to predict customer churn and take up necessary measures to prevent it.

movie recommendation
Building a Movie Recommendation Engine for Smart TV App

The Client needed a recommendation engine that would offer up-to-date personalized movie recommendations for every single user, thus improve customer experience and drive more sales from the recommendation page.

Our team used machine learning to build a custom recommendation engine for the Client that serves individual recommendations for millions of users.

Contact Us

Complete the form below, email us at or contact us directly by phone at one of our office locations to talk about your next or an upcoming project.

Complete the form below, email us at or contact us directly by phone at one of our office locations to talk about your next or an upcoming project.

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