According to Gartner Survey, Customer Experience is the new battlefield for companies trying to win more clients. 89% of companies are expected to compete mostly on the basis of customer experience, versus 36% four years ago. NLP solutions for customer feedback analysis save a lot of time and effort for companies involved in this battle, enabling them to manage their online communities more effectively, develop customer-centric products, and identify the bottlenecks in their customer service. This way, NLP solutions provide companies with a much-needed assist to stay responsive to customers, market opportunities, and trends.
From the case study, you will learn why one of the most successful game developers chose a customized NLP solution to enhance the process of voice of the customer research. You will also find out how InData Labs team applied machine learning to build a natural language processing solution that can understand gamers slang and extract the who, what, where, and why from conversations on gaming forums, providing insights into different aspects of the game.
See how our customers benefit and get inspired for your next big data project.