15 AI chatbot solutions for your business

15 of the top AI-powered chatbots for businesses

Organizations can use AI to achieve better business outcomes, whether for customer-facing or internal purposes. These are the 15 best chatbot solutions on the market.

Aurora Borea

Aurora Borea is a chatbot from InData Labs — a company with years of experience in the AI field. It is designed for intelligent, real-time assistance. This advanced AI offers round-the-clock support, making it one of the best chatbot marketing solutions for sales teams.

Aurora Borea’s key features:

• This chatbot can automatically transfer customers to the sales team, providing the conversation’s history and context to accelerate resolution speed.
• The automated query resolution feature automatically answers customers’ questions, freeing up customer support agents for more pressing tasks.
• Aurora Borea can integrate with businesses’ customer relationship management (CRM) software, automatically summarizing customer data.

Microsoft Copilot

Microsoft Copilot, formerly known as Bing Chat, is among the most advanced on the market. This AI chatbot solution has a massive knowledge base and high processing speed, enabling it to automate workflows and deliver relevant responses instantaneously.

Microsoft Copilot’s key features:

• This chatbot automatically protects commercial and customer data at no additional cost to businesses. It offers enterprise-grade protection for the highest-paid tier.
• Microsoft Copilot can respond to input using text or voice. It can even output custom, original images, thanks to DALL-E 3.
• This chatbot can integrate with Microsoft 365 apps, enabling businesses to easily connect PowerPoint, OneNote, Word, Excel and Outlook.
• The end-to-end conversational design studio lets businesses create custom copilots and generative pretraining transformers for internal or end-user use.

ChatGPT Enterprise

This chatbot is the ChatGPT for commercial use, as it was purpose-built for businesses. It performs twice as fast as the standard version because it removes all usage caps and has a longer processing time. This advanced AI is ideal for large-scale internal deployment.

ChatGPT enterprise’s key features:

• Businesses can use ChatGPT for sales because it provides unlimited access to the speeds of GPT-4, meaning large-scale live chat remains stable even at peak hours.
• The administrative console—a feature unique to the Enterprise tier—offers usage insights, team member management, and advanced data analysis.
• ChatGPT Enterprise offers enterprise-grade privacy and security. It is SOC 2 compliant, meaning all commercial and customer data is encrypted in transit and at rest.
• Businesses can perform ChatGPT prompt engineering to guide chat flow, personalizing the chatbot for business-specific needs.

HuggingFace

Unlike other chatbot solutions, HuggingFace is unique because it lets businesses build custom ML models. The enterprise tier is for companies that need access to large-scale collaboration and enhanced data protection.

HuggingFace’s key features:

• The resource group feature sets access controls for data repositories, enabling businesses to prevent unauthorized access attempts and govern usage.
• This chatbot offers various security and privacy-enhancing tools like single sign-on, private dataset viewer and enterprise-grade data protection.
• The audit logs feature lets businesses review how team members or customers use the chatbot, as it records all actions taken.

Google Gemini

Google describes Gemini as its most advanced AI, stressing that it was built from the ground up for multimodality. This conversational chatbot engages with users in real time.

Google Gemini’s key features:

• The translation feature enables businesses to bridge cultural and language barriers.
• Google Gemini can generate images, audio, video, code, and text. It provides seamless reasoning across these mediums, meaning it can switch between them while remaining aware of the conversation’s overarching context.
• This chatbot is capable of long-context understanding. It can consistently run up to 1 million tokens, meaning it currently has the longest context window of any large-scale foundation model.

Claude

Claude, a chatbot from Anthropic, is a self-described AI assistant. It leverages ML technology, meaning it regularly trains on new information to remain up to date. Businesses can use it to process internal documents or interact with customers.

Claude’s key features:

• This chatbot can rapidly summarize tens of thousands of words in seconds, enabling customer support agents to absorb key details about their conversations quickly.
• Claude is a conversational chatbot that can engage in a question-and-answer-based live chat with customers.
• This is one of the chatbot solutions that can understand various highly complex topics. It can translate industry jargon, simplify legal text and explain contract details.

Teneo

Teneo is artificial solution’s chatbot. It is an enterprise AI chatbot solution for websites that can be deployed directly on a business website. This model is trusted by hundreds of enterprises, including big names like Amazon, Apple, Google, and IBM.

Teneo’s key features:

• Organizations can fully customize their AI agents by crafting unique personas that align with their brand voice and business needs.
• This chatbot has a library of prebuilt backend and channel connectors, meaning businesses can integrate it seamlessly into their tech stack.
• The live chat feature can pass conversations on to human customer support agents, freeing up their time for business-critical tasks or improving customer relations.

Fin

Fin is the creation of the software company Intercom. It was purpose-built for businesses’ sales and support departments. This conversational chatbot can interpret customers’ intent and sentiment, making it one of the best chatbot marketing solutions available.

Fin’s key features:

• Businesses can add a customer’s interaction history or billing data to a conversation with Intercom’s application programming interfaces.
• This chatbot has dozens of prebuilt templates for everyday use cases like customer service and onboarding.
• Fin can interpret and generate output in over 43 languages, enabling businesses to expand their reach to new countries and time zones.
• The no-code feature provides various bots, triggers, conditions and rules decision-makers can use to customize the chatbot for business-specific use cases.

Zendesk AI

Zendesk AI is a chatbot solution from Zendesk, a software-as-a-service company. It was built on billions of genuine customer interactions, so it can leverage its knowledge base to detect minuscule changes in a person’s mood or intent in real time.

Zendesk AI’s key features:

• The no-code building blocks allow businesses to customize the chatbot for business-specific use cases, even if they lack technical knowledge.
• Zendesk AI can integrate with messaging apps and emails so agents can learn customers’ moods, intent and native language before joining the conversation.
• This chatbot can recommend relevant articles from a business’s website to send to customers. On top of helping agents find information faster, it shortens chat times.

Lyro AI

Lyro AI, by Tidio, is an AI chatbot for banks — it’s purpose-built for financial institutions. Over 300,000 organizations are using it to drive conversions and offer customer support. With its more than 120 integrations, businesses can seamlessly connect it to their tech stack.

Tidio’s key features:

• Since this banking chatbot solution leverages ML technology, it evolves as it grows. According to Tidio, its accuracy increases with use over time.
• Lyro AI can check a client’s service status or create tickets while holding a conversation — no need to put them on hold. Since it uses business-specific support content as its knowledge base, it mitigates hallucinations and wrong answers.
• This chatbot for fintech is multilingual — it can interpret and generate text in at least seven languages, increasing the financial business’s reach.

Drift

Drift is SalesLoft’s patented AI chatbot. It trained on 100 million business-to-business conversations, so it understands the intricacies of internal mechanisms. Since it leverages ML technology, it can learn to mimic a brand’s voice over time. It’s one of the best chatbot marketing solutions on the market today.

Drift’s key features:

• This chatbot analyzes conversations to produce engagement scores, performance ratings, and other data-driven insights.
• Businesses can use over 60 predefined topics to train their models on business-specific use cases and guide customers through their sales funnel.
• The no-code development features help businesses customize their chatbot’s triggers and rules.
• The elevated context awareness and translation features make this the ideal chatbot solution for digital marketers because they increase reach and accessibility.

Copy.ai

Copy.ai is a chatbot for marketing. Its use cases revolve around supporting marketing and sales teams. It has over 15 million users — many of whom are employed at leading organizations — making it one of the best chatbot solutions for businesses.

Copy AI’s key features:

• Copy.ai has hundreds of prebuilt workflows for marketing and sales teams. For instance, it provides content creation and lead generation templates.
• This AI chatbot solution offers over 2,000 integrations for straightforward customization.
• Copy.ai prioritizes data privacy. Although it’s powered by major large language models (LLMs) like Meta and OpenAI, businesses’ inputs are never retained for training.
• The prompt library feature accelerates deployment. For instance, ready-to-use tools exist to identify sales opportunities or draft social media posts.

Commerce AI

Commerce AI, by Salesforce, is an enterprise AI chatbot solution for E-commerce businesses. Its customizability and flexibility make it one of the best AI business apps on the market.

Commerce AI’s key features:

• This chatbot can create product descriptions. It considers search engine optimization and language barriers to optimize visibility and scalability.
• Commerce AI integrates seamlessly with Salesforce’s cloud services and partner apps.
• Customers can interact with the chatbot directly if businesses deploy it on the storefront. This way, they can use the image search function and ask questions about products.
• This chatbot can make product recommendations, giving businesses more opportunities to convert potential buyers and cross-sell.

Amazon Lex

Amazon Lex is a chatbot solution for businesses. It is unique because it is designed for building, testing and deploying conversational AI. It provides full customization instead of offering prebuilt personas.

Amazon Lex’s key features:

• Businesses can use Amazon Lex to hold audio or text-based conversations.
• This chatbot has numerous prebuilt integrations to Amazon’s contact center solutions.
• Businesses can use the advanced natural language features to integrate a conversational chatbot directly into their apps.

Meta AI

Meta AI is a generative model available in the United States. It is one of the AI chatbot solutions from Meta Platforms — formerly Facebook — so it has numerous functions and integrations.

Meta AI’s key features:

• Users can have conversations with 28 unique personas — all played by celebrities and influencers.
• This chatbot is compatible with various Meta products and services. For example, it can integrate with Facebook Messenger.
• Businesses can deploy Meta AI in group chats to ensure team members remain in the loop and on the same page.
• This chatbot can generate custom images and stickers.

What is an AI chatbot?

An AI chatbot consists of an algorithm, user interface, data storage system, and various backend mechanisms. It leverages machine learning models and natural language processing (NLP) to interpret language and mimic human speech in a realistic and lifelike way.

Typically, an AI chatbot’s sole purpose is to engage with the user in a conversational or predefined manner in real time. Businesses generally leverage this technology to answer customer queries, handle complaints, and make sales.

Unlike traditional rule-based software bots, AI chatbot solutions can understand a conversation’s context, learn from customer interactions, and adjust tone based on a user’s perceived emotional or mental state.

A chatbot adds to its knowledge base with every customer interaction, increasing its familiarity with a business’s client base and brand over time. Its output and context awareness become more accurate as it absorbs new information, enabling it to deliver increasingly better outcomes as time progresses. It’s essentially future-proof.

Organizations of all sizes have integrated this technology into their customer support and sales departments to take advantage of automation and data-driven insights. Many of those who have leveraged AI business solutions have benefited significantly.

What are the three types of chatbots?

The three primary paths businesses can take during generative AI development involve conversational, rule-based or hybrid approaches.

The rule-based AI chatbot solution

Rule-based chatbots are similar to standard bots in that they guide users to a solution using a decision tree but are far more advanced. Since they leverage machine learning (ML) technology, they can adapt to new frequently asked questions over time.

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The conversational AI chatbot solution

A conversational AI chatbot solution uses NLP to answer customer queries in real time. They generate responses that mimic a natural human conversation to appeal to users who prefer speaking to live agents over a bot.

The hybrid AI chatbot solution

Hybrid AI chatbots leverage conversational and rule-based output to achieve the best results. They rely on decision trees for simple queries. If user input is more complex, it leverages ML technology to form its response.

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Why should businesses use AI chatbot solutions?

Whether decision-makers head a startup, a midsized business, or an enterprise, they can benefit from leveraging an AI chatbot.

Better business outcomes

AI chatbots enable better business outcomes for organizations of all sizes. Their rapid processing and analysis of customer data allow them to produce relevant insights in real time. Decision-makers can use this knowledge base to drive success.

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Reduced operating costs

Since AI chatbots operate autonomously and have some context awareness, they have little to no need for manual intervention or oversight. Businesses can reduce their reliance on human staff members, opting to let their model work instead.

Algorithms don’t need breaks, time off, or sick days — and can outperform even the hardest-working human. Businesses save on labor expenses since AI resolves customer complaints and makes sales around the clock while requiring no salary or overtime pay.

Heightened customer satisfaction

Since AI is available around the clock for live chat, it appeals to consumers. According to one survey, one in five adults in the United States feel it increases customer satisfaction. They highly value the convenience and timeliness of interacting with an autonomous algorithm.

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Increased return on investment

Microsoft commissioned the International Data Corp. to survey a few thousand C-suite professionals around the globe. The resulting report revealed organizations secure $3.50 for every $1 spent on AI, achieving a 250% return on investment (ROI).

The report also found the top 5% of enterprises secured an impressive 700% ROI, displaying the earning potential of chatbots. Improved lead generation due to AI-driven customer engagement enhancements can also result in revenue gains.

Greater employee productivity

Chatbots can save conversation data, helping decision-makers identify performance gaps to increase staff efficiency. In one study, call center operators became 14%-30% more productive when using this technology. Additional gains due to reduced live chat times are also likely.

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Industry-specific use cases for AI-powered chatbots

Whether decision-makers integrate AI into business for internal or end-user use, they can achieve better business outcomes — regardless of their industry or which chatbot solution they choose. This technology is incredibly versatile and scalable.

AI chatbot solution for the healthcare industry

A chatbot solution for the healthcare industry prioritizes patient relations, ensuring they return to the same practice. It can help them make appointments, show medical practitioners’ professional details, or recommend a date for their next visit.

Coding and billing is another chatbot solution for healthcare. When used internally, it can connect patients’ billing history and appointment schedule to the conversation so customer support agents can identify outstanding balances. On the customer-facing side, individuals can ask the AI for bill reminders or information on how to pay.

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AI chatbot solution for the marketing industry

Chatbots for marketing open up numerous use cases. Businesses can use them for customer engagement to improve lead generation and push people through the sales funnel. They can uniquely promote products, taking advantage of consumer curiosity.

Since many chatbots for marketing have built-in image generation capabilities, they can even produce promotional material. This way, businesses can rapidly produce content for social media and product pages, reducing their reliance on expensive manual labor.

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AI chatbot solution for E-commerce

While a customer service AI chatbot solution for E-commerce can primarily resolve complaints or answer frequently asked questions, it can also offer product recommendations. Consumers can ask it for real-time assistance, opening up new opportunities for service offerings.

Internally, an AI chatbot solution for E-commerce can close performance and skills gaps. Staff can ask it for help when drafting product descriptions, determining a webpage’s layout, or generating promotional images.

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AI chatbot solution for the finance sector

A chatbot for banks can enhance the customer experience of online banking. It can provide financial advice, translate industry jargon, explain common scams, or recommend services. Its versatility can be a draw for financially naive consumers.

Financial institutions that are internally leveraging a banking chatbot solution can utilize it to onboard new candidates. It can even act as an interactive guide for team members, reminding them of company policies or explaining regulatory guidelines.

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How do businesses decide which AI chatbot is best?

Choosing among chatbot solution providers will be challenging for many businesses — several options offer similar services or seem equally beneficial. Ultimately, the decision comes down to their features, complexity and flexibility.

While some top chatbot platforms are better suited for financial institutions, others are ideal for marketing businesses. Additionally, many have unique features because of their patented training material or proprietary development process. These minor differences add up, making the final decision much more manageable.

Chatbot development solutions may be necessary for more complex use cases. Organizations can go to chatbot development companies to make designing and deploying their AI more manageable. It’s a sound business strategy for those unfamiliar with the processes. To learn more about AI chabot benefits, please watch a video:

Many companies responsible for the top models offer AI chatbot development services for reasonable prices. Organizations should consider using them to develop a business-specific AI if no out-of-the-box solution meets their needs.

Bottom line of AI-powered chatbots

All top chatbot solutions on the market offer unique features and impressive benefits. Organizations stand to find success regardless of which one they commit to. Development services remain essential for maximizing positive business outcomes.